In Singapore, volunteers play an essential role in ensuring the optimal delivery of services to social service users. According to the Charities Aid Foundation’s World Giving Index in 2018, Singapore was ranked as one of the top 20 countries in terms of volunteerism, emerging as one of the biggest risers in the last decade.

The Lien Centre for Social Innovation partnered with the National Council of Social Service to deliver a research study with the aim of transforming the volunteering experience in the social service sector.